Why we score every agent we verify — and what gets flagged.

A verification badge is only useful to an applicant if it means something specific was checked — and is still being checked. We built the Verified Agent Program around ongoing scoring, not a one-time application, because agent quality changes over time and applicants deserve a badge that reflects the present, not the past.

What we actually measure

The three things that get an agent delisted

Undisclosed fees charged to applicants after the fact, a pattern of filing applications the agent should have known were ineligible, and a sustained drop in approval rate without explanation. Any one of these triggers a review; a pattern across more than one case ends the badge.

The badge is supposed to save an applicant from having to guess. If we’re not willing to take it away from an agent who stops earning it, it stops meaning anything.

Why this matters for the applicants they represent

An applicant working with a verified agent is trusting that someone already checked the things they have no way to check themselves — approval history, fee structure, and how the agent handles a refusal. That trust only holds if the scoring behind the badge is real and ongoing.